Privacy Policy

To provide you with a smooth ordering and delivery experience, Helicopter collects the following categories of information:

• Account and Contact Details: Full name, mobile phone number (used for SMS OTP verification, login authentication, and courier communication upon delivery), and optional email address.
• Delivery Addresses & Saved Locations: Delivery addresses you specify (such as Home, Work, or custom titles), street names, building numbers, apartment details, delivery instructions, and precise geographic coordinates (GPS pin dropped on the map) to ensure accurate delivery.
• Cart & Order History: Selected stores, ordered items, custom meal/item notes, order totals, delivery fee calculations, order timestamps, and order status histories.
• Technical & Device Data: IP address, device model, operating system version, app build version, and Firebase Cloud Messaging (FCM) push tokens used strictly to deliver order status alerts.

We utilize your information solely to deliver your orders, maintain system security, and offer responsive customer assistance:

In compliance with Google Play Developer Policies and Apple App Store Review Guidelines, we provide full disclosure regarding how the Helicopter customer app handles location data:

Your information is shared strictly with the parties required to prepare and deliver your specific order:

The Helicopter customer application uses secure local device storage exclusively for essential operational functions:

• Authentication Session: Securely storing your login token so you do not need to sign in repeatedly each time you open the app.
• Customer Preferences: Remembering your language preference, display theme (light or dark mode), and recently used delivery addresses for faster re-ordering.
• Offline App Cache: Caching store and menu details locally on your device to guarantee fast, smooth performance.

We do not use tracking cookies, advertising pixels, or cross-app behavioral trackers.

The Helicopter customer app requests only the minimal device permissions necessary to provide you with ordering services:

You can modify or revoke any of these permissions at any time through your device operating system settings.

We implement robust technical and operational security measures to protect your personal information:

• Encryption in Transit: All network communication between the Helicopter mobile app and our servers is encrypted using industry-standard Transport Layer Security (TLS / HTTPS).
• Credential Protection: Passwords and authentication tokens are securely hashed and stored using robust cryptographic methods (bcrypt).
• Restricted Data Access: Strict internal access controls ensure customer records are accessed only by authorized personnel when required to resolve support inquiries.

We retain customer personal data only for as long as your account remains active or as necessary to fulfill commercial and legal reporting obligations.

We may periodically revise this Privacy Policy to reflect app updates, new features, or changes in legal regulations and Google Play / Apple App Store guidelines. Any updates will be posted immediately on this page with an updated "Last Updated" date.

Your continued use of the Helicopter customer app following any published changes indicates your acceptance of the updated terms.